Protection 360™

Device support for Protection 360 customers

Protection 360™ is a support and service app for T-Mobile customers enrolled in eligible Protection 360 coverage. It brings device assistance, claim handling, coverage information, and troubleshooting resources into one place. The app is suited to people who want help managing phone protection and resolving common device problems without searching through separate services.

Get help with connected devices

Eligible customers can contact live technical support through the app by phone or chat. Support can cover device setup, installation, Bluetooth connections, Wi-Fi, and connections between devices. The service is available seven days a week, helping users work through technical issues involving their supported connected equipment.

Submit claims and check coverage

Protection 360™ lets you start a claim for accidental damage such as drops, spills, or cracked hardware. It also supports claims related to mechanical breakdowns and other device malfunctions covered by the plan. Users can review coverage documents, deductible information, frequently asked questions, and the status of submitted claims from the app.

Guides, benefits, and app details

The app includes step-by-step articles for common device tasks and troubleshooting questions. It also provides access to additional benefits included with Protection 360 coverage. Registration uses a T-Mobile phone number, and available services depend on eligibility. Protection 360™ is listed in the Business category and is developed by T-Mobile USA. It has a 4.4 rating from more than 29,000 reviews and 1,000,000+ installs.